Preventing Staff Revenue Leakage & Voided Order Fraud in Restaurants
Discover how granular role-based permissions, incident logs, and mandatory manager override codes protect your bottom line.
Understanding Inventory and Billing Leakage
In hospitality operations, revenue leakage rarely stems from dramatic break-ins. Instead, it occurs silently through unrecorded cash sales, unauthorized bill voids, and item substitutions at the till.
4 Common Types of Restaurant Fraud
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Post-Payment Order Voiding
A guest orders NPR 3,000 worth of food and pays cash. A cashier voids the bill after the guest departs and pocket the cash. -
Price & Item Swapping
Charging a customer for a premium item while ringing up a cheaper item in the POS. -
Unauthorized Staff Discounts
Applying 20%–50% staff discounts to friends or acquaintances without owner permission. -
KOT Reprinting & Reuse
Reusing paper kitchen dockets for different tables without logging new transactions.
Technical Safeguards Built into Sajilo Restaurant
- Strict Manager Overrides: Only designated Admins/Managers can void a bill or offer discounts.
- Immutable Audit Logs: Every deletion, table transfer, and override records the exact staff ID, timestamp, and IP.
- Role-Scoped Interfaces: Waiters only see order entry; cashiers only see settlement; neither can modify menu pricing.