- Do you handle inventory, stock depletion, and supplier orders?
- Partly, and we would rather be straight about it. You can track stock at the product level and mark items unavailable when they run out, which stops the till selling something the kitchen cannot make. Full ingredient-level stock control — suppliers, purchase orders, recipe costing and wastage — is on our roadmap but is not available today. If that is essential for you right now, tell us during the demo and we will say honestly whether we are the right fit yet.
- Can I manage multiple branch outlets under one master login?
- Yes. Sajilo Restaurant lets restaurant owners monitor all branch locations across Nepal from a single unified dashboard. Each branch maintains its independent menu pricing, local tax registrations (PAN/VAT), staff accounts, and operating hours, while allowing central executives to perform side-by-side revenue comparisons and group performance rollups.
- Which digital wallets and payment methods are supported in Nepal?
- We support twelve distinct settlement methods: Cash, Card, eSewa, Khalti, IMEPay, Fonepay QR, Direct Bank Transfer, Cheque, Digital QR ordering, Mobile Banking, Credit Ledger, and Split Payments across multiple channels. Every payment is tracked separately for flawless daily register closing.
- How are VAT, PAN, and service charges calculated on customer bills?
- Sajilo Restaurant automatically applies configured PAN/VAT numbers, branch registration numbers, and 10% service charges directly to digital and physical receipts. Outlets operating under different business entities or sub-brands can maintain distinct legal details per branch.
- How does fiscal-year accounting (e.g. FY 2080/81, FY 2081/82) work?
- All sales transactions, KOT bills, daily expenses, and settlement ledgers are automatically categorized into official Nepali fiscal-year batches. Your accounting team can export period-accurate reports to Excel, CSV, or PDF, ensuring smooth tax compliance and clean end-of-year audits.
- How does the Kitchen Display System (KDS) eliminate kitchen order errors?
- When a waiter submits an order on mobile POS or a guest scans a table QR code, the order instantly dispatches to the Kitchen Display System (KDS) and bar printer. Tickets show real-time order timers, special instructions, modifier notes, and order stage progression (Cooking Live -> Served -> Billed). This cuts floor-to-kitchen relay time and eliminates double-entry mistakes.
- Can guests order directly from their tables using QR code menus?
- Yes. Tables can be equipped with dynamic QR codes. Guests scan the code with their smartphone, browse your live menu with high-resolution dish previews, select variants/add-ons, and place orders directly to the kitchen without waiting for a server.
- How does bill splitting and partial payment settlement work?
- Available on Professional and Enterprise plans, staff can split a single table bill evenly among guests or divide line items across individual payment methods (e.g., partial Cash + eSewa). The system tracks unsettled balances in real time.
- Is there an automated customer loyalty and marketing system?
- Not yet. Customer profiles, order history and loyalty are on the roadmap. Today the system focuses on running the service rather than marketing back to guests.
